Shipping Options

Shipping

We are FOB Collect. Please inform us your designated shipping carrier and account number, or you can send us the pre-paid labels and document for us to arrange the shipping.

If you require the dimensions and weight of your shipment, please email orderdesk@marcellhvac.com.

Pick-up

If you want to pick-up or arrange the shipping on your side, please contact us for the dock availability.

Order Processing Time

All Orders are processed within 2-3 business days. Any orders that placed after 12 PM are not guarantee for same-day shipping/pick-up. Orders will not be processed or shipped on Saturdays, Sundays, or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit.

Delivery Address

We DO NOT ship to P.O. box.

We are unable to modify the ship-to address once you have placed an order.

Tracking Your Order

Once your orders shipped, a copy of Bill of Lading with the tracking information will be sent to you along with the invoice. Or email tracking@marcellhvac.com along with the PO number and we will look into it for you.

Returns, Refunds, and Exchanges

Please read our returns, refunds, and exchanges policy for detailed information for your processes.